Terms of Service

These Terms of Service (“Terms”) govern access to and use of the websites, software, and services provided by Xynetra (“Xynetra”, “we”, “us”), including the Xynetra Recover no-show prevention and slot-recovery service (together, the “Service”). By creating an account, purchasing a subscription, or using the Service, you (“Customer”, “you”) agree to these Terms. If you use the Service on behalf of a business, you represent that you have authority to bind that business.

1. The Service

Xynetra Recover is a subscription software service for appointment-based businesses. It connects to your booking calendar, sends automated appointment reminders and notifications to your customers via WhatsApp, processes customer replies (confirmations, cancellations, and reschedule requests), offers cancelled slots to your waitlist, and provides periodic performance reports. Features vary by subscription plan as described on our pricing page.

2. Accounts

You must provide accurate, current information when creating an account and keep it updated. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at info@xynetra.com of any unauthorized use. You must be at least 18 years old and legally capable of entering into contracts to use the Service.

3. Subscriptions, fees, and payment

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders: Paddle provides customer-service inquiries relating to payment and handles returns as set out in our Refund Policy. Prices, plans, billing cycles (monthly or annual), and any one-time setup fee are shown at checkout. Applicable taxes (e.g. VAT or sales tax) are calculated and collected by Paddle based on your location.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account dashboard or via the cancellation link in your Paddle receipt; cancellation takes effect at the end of the current paid period, and you retain access until then. We may change prices with at least 30 days’ notice; changes apply from your next renewal. Payments in Pakistan may be handled directly by Xynetra by bank transfer or mobile wallet under an invoice-and-verification process; the terms of this document apply equally to such payments.

4. Your obligations regarding messaging and customer data

The Service sends messages to your customers on your behalf. You are solely responsible for ensuring you have the legal right and any required consent to contact each customer whose details you provide to the Service, in accordance with laws applicable to you and your customers (including, as applicable, the GDPR and ePrivacy rules in the EU/UK, the TCPA in the United States, and equivalent local laws). You agree to:

• Only load contact details of customers with whom you have a genuine business/appointment relationship;
• Honor opt-outs promptly: if a customer asks to stop receiving messages, remove them from your booking flow and waitlist;
• Comply with WhatsApp’s Business Messaging Policy and Meta’s platform terms as they apply to messages sent for your business;
• Not use the Service to send marketing spam, unlawful, deceptive, or harassing content.

We may suspend messaging for your account if your usage causes our messaging channels to be rate-limited, flagged, or blocked by Meta, or if we reasonably believe your use violates law or this section.

5. Acceptable use

You must not: (a) resell, sublicense, or provide the Service to third parties except for use within your own business; (b) reverse engineer, copy, or create derivative works of the Service; (c) use the Service to violate any law or third-party right; (d) interfere with or disrupt the integrity or performance of the Service; (e) attempt to gain unauthorized access to the Service or its related systems.

6. Third-party services and dependencies

The Service depends on third-party platforms, including Meta’s WhatsApp Business Platform, Google Calendar, and cloud infrastructure providers. We do not control these platforms. Their availability, policies, pricing, and technical rules may change, and such changes may affect the Service. Message delivery ultimately depends on Meta’s systems and the recipient’s device and cannot be guaranteed. Your use of Google Calendar and WhatsApp remains subject to those providers’ own terms.

7. Service availability and support

We aim to keep the Service available continuously but do not guarantee uninterrupted operation. Planned maintenance and factors outside our control (including third-party outages) may cause downtime. Support is provided by email at info@xynetra.com; response targets vary by plan as described on the pricing page.

8. Performance guarantee

Where advertised, our performance guarantee works as follows: if, during your first 60 days on a paid plan, the value of appointments recovered by the Service (recovered slots multiplied by your configured average appointment value) is less than the subscription fees you paid for that period, we will credit your account with one additional month of service free of charge. The guarantee is a service credit, not a cash refund, applies once per Customer, and requires that the Service was correctly connected to an active calendar during the period.

9. Data protection

Our collection and use of personal data is described in our Privacy Policy. For personal data of your customers that you provide to the Service (such as names, phone numbers, and appointment details), you act as the data controller and Xynetra acts as your processor: we process that data only to provide the Service to you and in accordance with your lawful instructions, applying appropriate technical and organizational security measures, and we will assist you, so far as reasonably possible, with data-subject requests that relate to data processed by the Service.

10. Intellectual property

We retain all rights, title, and interest in the Service, including software, workflows, templates, and branding. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights to your business data; you grant us a limited license to process it solely to provide the Service. We may use aggregated, anonymized usage statistics to improve the Service.

11. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms and (where curable) fail to remedy the breach within 14 days of notice, or immediately in the case of unlawful use, non-payment, or risk to the platform. Upon termination we will, on request made within 30 days, provide an export of your client configuration data, after which we may delete your data in accordance with our retention practices.

12. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that every reminder or message will be delivered, and we make no promise of specific business results except as expressly stated in Section 8.

13. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data; and (b) our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid to us for the Service in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including liability for fraud.

14. Indemnity

You will indemnify and hold harmless Xynetra from claims, damages, and reasonable costs arising from: (a) your breach of Section 4 (messaging consent and compliance); (b) your customer data or your instructions to us; or (c) your unlawful use of the Service.

15. Changes to the Service or these Terms

We may modify the Service and these Terms. For material changes to the Terms we will give at least 30 days’ notice by email or in-product notice; continued use after the effective date constitutes acceptance. If you do not agree to a change, you may cancel before it takes effect.

16. Governing law and disputes

These Terms are governed by the laws of Pakistan, without regard to conflict-of-laws rules. The courts of Lahore, Pakistan shall have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. Nothing in this section deprives you of mandatory consumer protections of the country in which you reside.

17. Contact

Xynetra, Lahore, Pakistan. Email: info@xynetra.com.