Staff Guide
One-page quick reference for your team
1The Event Title Rule
Every booking must include the customer's phone number in international format in the event title. Without it, that customer can't be reminded.
✓ Correct:
Sara +14155551234
Haircut — Ahmed +923001234567
✗ Wrong:
Sara
Haircut — Ahmed (0300-1234567)
2What Customers Can Reply
| Customer replies… | What happens |
|---|---|
| Confirm | Appointment confirmed |
| Cancel | Cancelled, slot freed, and offered to your waitlist |
| Reschedule | Moved to an available slot inside your opening hours |
| Anything else | Flagged in your dashboard under “Needs Your Reply” |
3Your Business Number
- Your dedicated number runs on our platform — never open it in the WhatsApp app on any phone.
- Don't try to log into it on WhatsApp Web or mobile — that disconnects your reminders.
- Keep using your normal number for everyday chat with customers.
Need Help?
Contact support: support@xynetra.com