Data Deletion

This page explains how to ask us to delete your data. It applies to Xynetra Recovery, Xynetra Lead-to-Booking and xynetra.com.

If you messaged a business that uses Xynetra

When you message a clinic or other business on WhatsApp, Facebook Messenger or Instagram, and that business uses Xynetra, we store what is needed to answer you and manage your booking:

• your name and phone number, if you shared them
• your WhatsApp number, or your Messenger or Instagram ID (a number Meta gives each conversation)
• the messages in that conversation
• your booking details, such as the service, date and time

We never use this data for advertising, and we never sell it.

To delete it, email support@xynetra.com with the subject "Delete my data". Tell us the business you messaged and how you messaged it: your WhatsApp number, or your Facebook or Instagram name. We delete your data within 30 days and email you when it is done. The business may keep its own records of your appointment, as its local law requires.

If you connected your Facebook Page or Instagram account

Businesses can connect a Facebook Page and Instagram account to Xynetra from their dashboard. We then store an access token that lets us read and reply to that account's messages.

• Disconnect: in your dashboard, choose Disconnect next to the account. We delete the access token straight away and stop replying.
• Remove Xynetra on Facebook: go to Facebook Settings, then Business Integrations, and remove Xynetra. We stop receiving messages from that account.
• Close your account: we delete your business's customer data 30 days after your subscription ends.

Questions

Email support@xynetra.com. Our Privacy Policy explains how we handle data in full.